Infos:
- Used Zammad version: 6.4.1
- Used Zammad installation type: docker-compose
- Operating system: ubuntu
- Browser + version: firefox
Expected behavior:
- By adding the agent’s extension ie 102 to their phone field, the caller log will show the agent’s name per the screenshot below
Actual behavior:
- Continues to show the number instead of the agent name
Steps to reproduce the behavior:
- push a newCall to the cti endpoint
Notes
- I have set the
answeringNumber field on the hangups, but this does not seem to make a difference.
- Due to the PBX I am using I do not push a
answer event, only a hangup event after a newCall
