Call a webhook from within a macro

Technical assistance
1

Infos:

  • Used Zammad version: 6.1
  • Used Zammad installation type: package
  • Operating system: Debian 12
  • Browser + version: Chrome

Expected behavior:

  • I want to select “Call webhook” as an action when creating a macro.

Actual behavior:

  • I can only set some kind of ticket actions in the “Create macro” dialog

Hi,

is there a way to call a webhook from within a macro? I want to send our customers a personalized link to a software (that would be no problem with the text module), but i have to call an api endpoint to create an object where the software knows, that it is personalized.

2

You can’t select it so it’s not possible I’m afraid.

3

Ok, then i have to “hack” it with ticket states, since there is also no way to fire triggers when tagging a ticket. Thank you for the clearification.

4

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