By Closing an ticket, send only last public Note

  • Used Zammad version: 6.2.0-58
  • Used Zammad installation type: docker-compose
  • Operating system: Debian 12
  • Browser + version: MS Edge and Google Chrome


  • it is possible to send only the last public written note as a copy and not the internal note by closing a Ticket?

We found this parameter (see below), but it will send the last note of the Ticket , even it is an internal one.


Any ideas (howto steps) to implement this?

There’s no solution to this, no.
You can look if there’s an existing feature request to this (and vote with a heart on the first article) or create on here: