By Closing an ticket, send only last public Note

  • Used Zammad version: 6.2.0-58
  • Used Zammad installation type: docker-compose
  • Operating system: Debian 12
  • Browser + version: MS Edge and Google Chrome

Question:

  • it is possible to send only the last public written note as a copy and not the internal note by closing a Ticket?

We found this parameter (see below), but it will send the last note of the Ticket , even it is an internal one.

#{article.body_as_html}

Any ideas (howto steps) to implement this?

There’s no solution to this, no.
You can look if there’s an existing feature request to this (and vote with a heart on the first article) or create on here: