- Used Zammad version: 6.2.0-58
- Used Zammad installation type: docker-compose
- Operating system: Debian 12
- Browser + version: MS Edge and Google Chrome
Question:
- it is possible to send only the last public written note as a copy and not the internal note by closing a Ticket?
We found this parameter (see below), but it will send the last note of the Ticket , even it is an internal one.
#{article.body_as_html}
Any ideas (howto steps) to implement this?