Business hours vs. day hours?

Technical assistance
1
  • Used Zammad version: 6.0
  • Used Zammad installation type: Docker
  • Operating system: Linux
  • Browser + version:

I would like to know if Zammad use business hours to calculate SLA’s, Escalations, notifications based on calendar set timing?

Thanks!

Carlos

2

Did you check: How do SLAs work — Zammad Admin Documentation documentation

There is something written done about the calendar.

3

It’s clear in the documentation, didn’t see it before, thanks for sharing it !!!

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