we’re trying to create a URL in a text module from fixed URL that we append the ticket number to.
It looks like the text module can’t help but convert that URL into a link as its entering the text into a reply or note. The signature by the way does the same. This does not make any sense to me. When i click UPDATE, any URL will be converted to a link at that time. Why does the text module (and the signature module) also do this? Sure it’s nice to see a URL in blue while typing the reply/note. But given there is no way of editing a hyperlink, it would make much more sense for the URL to appear as clear text while typing, except if copy/pasted from another rich text source.
Should this be feature request?
We found that by assigning the URL to a variable, we could get it into the text module as plain text. But the URL has to be typed, not copy/pasted into the field for it not to be replaced by link. We’re using Group.note as the variable.
But if the text module concatenates 2 variables, there is a random new line that can appear between the 2 values. At least they are preserved as plain text which allows further editing in the reply/note.