Best Practices for Setting Up Custom Fields in Zammad - Emmanuel Katto

Technical assistance
1

Hello Zammad Community,

My name is Emmanuel Katto. I’m currently in the process of customizing our Zammad instance and I’m interested in setting up custom fields to better capture specific information about our tickets. I have a few questions:

* What are the best practices for implementing custom fields in Zammad? Are there any common pitfalls to avoid?

  • Can custom fields be used dynamically based on certain triggers or conditions?

  • How can I ensure that the data collected via custom fields is easily reportable and accessible for analysis?

I appreciate any tips you can share!

Thank you!
Emmanuel Katto