Beeing able to link to specific answer or note of a ticket

Hi,

you all maybe know this short requests escalating very quickly and now you have a ticket with tons of notes, respone ping pong between multiple agents, the customer, third parties and so on.

Sometimes we link tickets to our Knowledgebase, in a chat, whatever.

It would be very helpful for us if every followup has an own link I could use.
With this I could link exactly to this answer, note whatever.

By now when I chat with someone outside Zammad, I send him a link to the whole ticket with a hint “scroll down to the answer from november 13th at 12:15”.
Depeding on the escalation one need to scroll down a lot!

Other ticket or task management system do have the option to link exactly to one answer, comment, note, whatever.

Would be great if zammad could implement this too.

Best Regards

Tobi