I am very interesting in using Zammad. I have a very small hosting company.
Because of my own hosted servers and my company rules, I would like to have all my data on my own servers, not in a foreign cloud. So I am only interesting in the self-hosted version (open source). I can image to use external support, but EUR 2,400 per year is also too much for me.
But first I would like to install and test it anyway. But before I start, can one of you answer me the following questions?
In the self-hosted open source version, do I have there
- a live chat
- mobile device support (so e.g. an app or mobile website, where I can use Zammad)
And how does the live chat work? Best would be for me, there would be an app, if I start the app, live chat is ON, if I close the app, live chat is OFF and the current status is shown to the vistors on my company website.