Used Zammad version: 7.0.0-1773148656.3c95b7da.centos9
Used Zammad installation type: package
Operating system: centos9
Browser + version: MS Edge & Google Chrome
Expected behavior:
The Azure AI provider should be successfully connected to Zammad after entering valid API credentials (token + URL),
allowing AI-powered features (e.g., chat completions) to function.
Actual behavior:
When saving the Azure AI configuration under Settings → AI → Provider, the following error appears:
“AI provider is not accessible: Invalid request – please check your input”
The configuration is not saved, and no further details are provided in the UI or logs (if checked).
Did you check the HttpLog (Feedback & Logs tab) for additional information?
The URL does not look that bad, but maybe it’s something else. Compared to our testing, it’s a “thinking” LLM, which is used; maybe this is causing problems.
I can also try to create a later or tomorrow, some GPT-5 url, and check if it’s working.
Yes, we know, because it has no problems with the temperature We have also the fix in the pipeline, should be available during the week, let’s see how it’s going.