- Used Zammad version: 3.1
- Used Zammad installation source: package, https://docs.zammad.org/en/latest/install-centos.html
- Operating system: Centos 7.5
- Browser + version: Firefox 69
Zammad should provide an option to refuse emails from unknown, unregistered users.
Zammad does not prevent user and ticket automatic creation from emails.
Steps to reproduce the behavior:
Configure the email channel, send an email to it from any email address you choose to use.
I know that subject has been discussed before but I couldn’t find anything about version 3.1 . In my opinion, automatic creation of users and tickets should be a feature but not the predefined behaviour of the product. In other posts Zammad devs talked about how easy it is to write a Postmaster filter in Ruby… could you provide a working example to the community please?
The filter should be like that:
if sender’s email is exactly: someone1 OR if sender’s email is exactly: someone2
THEN create ticket
ELSE drop email
Thanks for your help,