Hello, I have a problem with avatar displaying. When I click on profile - avatar, it says “no implicit conversion of nil into String” StatusCode: 500
It is happening only for admins, for other users it is working everything as expected.
Hi @fyco97. Could you please an excerpt of your production.log when this error is shown in the GUI? Might be helpful, thanks.
this is from production.log
E, [2024-05-21T11:39:59.606757#4586-8016240] ERROR -- : no implicit conversion of nil into String (TypeError)
app/models/avatar.rb:356:in `block in list'
app/models/avatar.rb:352:in `list'
app/controllers/users_controller.rb:880:in `avatar_list'
app/controllers/application_controller/has_download.rb:17:in `block (4 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:16:in `block (3 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:15:in `block (2 levels) in <module:HasDownload>'
app/controllers/application_controller/handles_transitions.rb:16:in `handle_transaction'
I, [2024-05-21T11:39:59.609193#4586-8016240] INFO -- : Completed 500 Internal Server Error in 16ms (Views: 0.2ms | ActiveRecord: 4.3ms | Allocations: 6731)
Do you know the identifier of the user that triggered this error?
Looks like some stored file data is broken on your system.
Where can I check that? It is my account.
You can use the Rails Console and something like User.find_by(email: 'XXX') to get information about your user record.
Hello, sorry about late reply. I just migrated db from mysql to postgresql and I migrated zammad to a new host with up-to-date zammad 6.5
This error is still present with the same error message.
Here is my rails output for above said command:
#<User id: 25, organization_id: 2, login: “XXX”, firstname: “XXX”, lastname: “XXX”, email: “XXX”, image: “eee7dab03a9ee028cd8fcb6fa15aa3bb”, image_source: nil, web: “”, password: “XXX”, phone: “”, fax: “”, mobile: “XXX”, department: “IT”, street: “”, zip: “”, city: “”, country: “”, address: “”, vip: true, verified: false, active: true, note: “”, last_login: “2025-04-01 23:13:42.742870000 +0000”, source: nil, login_failed: 0, out_of_office: false, out_of_office_start_at: nil, out_of_office_end_at: nil, out_of_office_replacement_id: nil, preferences: {“notification_config”=>{“matrix”=>{“create”=>{“criteria”=>{“owned_by_me”=>true, “owned_by_nobody”=>true, “subscribed”=>true, “no”=>false}, “channel”=>{“email”=>true, “online”=>true}}, “update”=>{“criteria”=>{“owned_by_me”=>true, “owned_by_nobody”=>true, “subscribed”=>true, “no”=>false}, “channel”=>{“email”=>true, “online”=>true}}, “reminder_reached”=>{“criteria”=>{“owned_by_me”=>true, “owned_by_nobody”=>false, “subscribed”=>false, “no”=>false}, “channel”=>{“email”=>true, “online”=>true}}, “escalation”=>{“criteria”=>{“owned_by_me”=>true, “owned_by_nobody”=>false, “subscribed”=>false, “no”=>false}, “channel”=>{“email”=>true, “online”=>true}}}, “group_ids”=>[“2”, “5”, “1”]}, “locale”=>“en-us”, “intro”=>true, “tickets_closed”=>25, “tickets_open”=>1, “secondaryAction”=>“closeTabOnTicketClose”, “notification_sound”=>{“file”=>“Space.mp3”, “enabled”=>true}, “theme”=>“dark”, “keyboard_shortcuts_clues”=>true}, updated_by_id: 25, created_by_id: 25, created_at: “2022-05-17 14:50:23.837000000 +0000”, updated_at: “2025-04-02 13:14:53.369929000 +0000”>
What’s the output of Avatar.exists?(store_hash: 'eee7dab03a9ee028cd8fcb6fa15aa3bb')?
Maybe Avatar.list('User', 25) is interesting as well.
Here is the output of those two commands;
/opt/zammad$ sudo zammad run rails r "p Avatar.exists?(store_hash: 'eee7dab03a9ee028cd8fcb6fa15aa3bb')"
true
/opt/zammad$ sudo zammad run rails r "p Avatar.list('User', 25)"
<internal:pack>:8:in `pack': no implicit conversion of nil into String (TypeError)
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/base64-0.2.0/lib/base64.rb:274:in `strict_encode64'
from /opt/zammad/app/models/avatar.rb:361:in `block in list'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activerecord-7.2.2.1/lib/active_record/relation/delegation.rb:98:in `each'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activerecord-7.2.2.1/lib/active_record/relation/delegation.rb:98:in `each'
from /opt/zammad/app/models/avatar.rb:357:in `list'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/commands/runner/runner_command.rb:49:in `<main>'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/commands/runner/runner_command.rb:49:in `eval'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/commands/runner/runner_command.rb:49:in `block in perform'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.2.2.1/lib/active_support/execution_wrapper.rb:91:in `wrap'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/commands/runner/runner_command.rb:70:in `conditional_executor'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/commands/runner/runner_command.rb:48:in `perform'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/thor-1.3.2/lib/thor/command.rb:28:in `run'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/thor-1.3.2/lib/thor/invocation.rb:127:in `invoke_command'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/command/base.rb:178:in `invoke_command'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/thor-1.3.2/lib/thor.rb:538:in `dispatch'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/command/base.rb:73:in `perform'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/command.rb:71:in `block in invoke'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/command.rb:149:in `with_argv'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/command.rb:69:in `invoke'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.2.2.1/lib/rails/commands.rb:18:in `<main>'
from <internal:/opt/zammad/vendor/ruby-3.2.8/lib/ruby/3.2.0/rubygems/core_ext/kernel_require.rb>:38:in `require'
from <internal:/opt/zammad/vendor/ruby-3.2.8/lib/ruby/3.2.0/rubygems/core_ext/kernel_require.rb>:38:in `require'
from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bootsnap-1.18.4/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:30:in `require'
from /opt/zammad/bin/rails:4:in `<main>'
There is at least one avatar file that is broken, hm.
It’s not a big deal not to have avatar, I just wanted to point it out.
I am still not sure about what happened there and how to continue.
What’s the output of Avatar.get_by_hash('eee7dab03a9ee028cd8fcb6fa15aa3bb')?