Availability to choose ticket owner from users without full permisison for group

Technical assistance
1

Infos:

  • Used Zammad version: 6.1.0-1701845240.5a81e629.bionic
  • Used Zammad installation type: package
  • Operating system: Ubuntu 18.04.6 LTS
  • Browser + version: Chrome 121.0.6167.140

Expected behavior:

  • I would like to have 2 roles for users, agents and admin_agent. Agents are able to edit tickets but not to change owner. Admin_agent are able to edit tickets and change owner. Admin_agent has full permission group agents, agents have read, overview and edit permissions.

Actual behavior:

  • In dropdown menu Admin_agent has only users with full permission for the role - himself, agents are absent on the list

Steps to reproduce the behavior:

  • Create new group of users - group_1, assign users to group
  • Create role agents_group_1, assign permission read,overview and edit for group group_1
  • Create role admins_group_1, assign full permission for group group_1
  • Create new ticket as user from group admins_group_1, try to assign ticket owner to user from group agents_group_1
2

That’s behaving as exptected, see:
https://admin-docs.zammad.org/en/latest/manage/groups/access-levels.html

Also note that Ubuntu 18 is no longer supported by Zammad packages.
To receive further updates like Zammad 6.2 and 6.3 you’ll have to upgrade your system (if not done already)