Autoremove agents from subscribed tickets

Technical assistance
1

Infos:

  • Used Zammad version: 5.0.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu
  • Browser + version: any

Is it be possible to “unsubscribe” every agent from a ticket after the state is changed to “close”?

Regards
Stephan

2

Not with the build-in tools. If you are willing to code you may find a solution using the API or the Rails Console. But the more important question: why would you want to do that?

3

For the love of god, please upgrade to Zammad 6.2 which is the latest available version. Your version is terribly outdated (1 year +) and is prune to security advisories.

1 Like
4

Hi MrGeneration,

i did it :wink:
We are now on 6.2

It was a hard piece of work. I think the online documentation is not uptodate.

1 Like
5

Hi @YetAnotherGerrit ,

it was a question from my line manager. And I agree.
If someone adds me to subscribe (please excuse my bad English) to a ticket by using the @@ I have to unsubscribe all tickets if they are closes.

Regards
Stephan

6

It is up to date. Not sure what you missed…? But without feedback that’s generally hard to tell.

7

I speculate now. You “have to unsubscribe” because, you have an overview “My subscribed tickets” that is full of tickets, that you are not interested anymore? If the answer is yes, the preferred solution would be to adjust the overview, so only tickets are shown that have been updated in the last 4 weeks (e.g.).

8

Thank you. This is a verry good idea.

9

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