We want to add some custom attributes to our ticket model automatically on several different zammad instance (prods, devs, test, etc), but I’m not sure the best way to go about. The attributes are a handful of select, tree select, and text fields. There seem to be 2 options: Use the HTTP API P…

Hey @abelxluck - we recommend to use a zpm package for what you’re planning. However, addon migrations are kind of special. You need to place them in db/addon/your_package_name and need to define self.up and/or self.down on them. Rails change method will not work! A migration would look like this: #…

Automating creation of custom Object Attributes

Development

ecomsilio November 20, 2020, 5:14pm 9

Hi @abelxluck

is this eventually the same issue?

Cheers,
Gijs