Title: Automatically create Child-Tickets when Title is New User
- Upon receiving a ticket from HR, that a new user is being on-boarded, we have to split the tasks between different IT agents, who then all have to open separate tickets. We do not want to ping-pong the main ticket between different agents and would really like this feature implemented.
- Which are one or two concrete situations where this problem hurts the most? Time constraints, information gets lost, information not complete etc., one user does it all and cannot do any other tasks.
- Why is it not solvable with the Zammad standard? There is no other solution other than Templates (takes to long and too many clicks) or n8n, which we are not going to be using. We are trying to streamline the process.
- What is your expectation/what do you want to achieve? One main ticket for New User triggers separate child tickets for, for example Hardware, Software, Smartphone etc.
Your Zammad environment:
- Average concurrent agent count: 5
- Average tickets a day: 80
- What roles/people are involved: IT, HR
Anything else which you think is useful to understand your use case: no
Thank you and have fun.