Automatically assign an owner based on the sender

[Phillip]

Automatically assign an owner based on the sender

Hello,

often agents send mail “normally” by email program and specify the zammad mail address in cc or bcc.
The mails are created as a new ticket without an owner.

For this case, is there any way to automatically set the owner of the ticket based on the sender of the email?
Z. E.g. with an automation or a filter?

Thank you!

[awedor]

Have you tried a trigger? Stuff like this is what they are for.