Automatic renaming of tickets

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.1
  • Used Zammad installation type: docker-compose
  • Operating system: Debian GNU/Linux 11 (bullseye)
  • Browser + version: Google Chrome 114

Expected behavior:

  • Close tickets

Actual behavior:

  • Close tickets and automatic rename title to “-” bythe user “-”

Steps to reproduce the behavior:

  • when the tickets status is set as closed, the tickets title is automatically renamed to “-” by the user “-”, which can be seen in the application history shown in the attached screenshot/ Please tell me how to fix this problem, because with this behavior of the system, the use of the software product is not possible. Thanks!
    Снимок экрана от 2023-07-21 13-22-47
2

5.3.1 is terribly outdated and prune to security advisories. Update asap. At least to 5.4.1 to get out of those.

3

is there a solution to this problem in the version 5.3.1 part?

4

Possibly.
I’m afraid I won’t qualify or check because I want you to update to a more current and secure version.