With LDAP, you can provision agents just by adding them to the proper LDAP group on the LDAP server (if you configure that in the LDAP integration) which is very nice. Admins literally don’t have to lift a finger to make a new employee a Zammad agent if they’re supposed to be, just add them to the right group when the AD account is created.
Is there a way to simulate this via Microsoft 365 authentication? I set up the authentication, limited the access to use this auth source to a few specific groups in Microsoft 365 and it seems to be working great, but I have to manually assign users to be agents. That’s an extra step. Obviously nothing insurmountable but it’s very nice to just have that “happen” after you create a user in M365.