Automatic e-mail after ticket is closed with generated link

Technical assistance
1

Hello community,

we’re running Zammad 3.3.0-19 (on UCS 4.4-4) and want to implement an automatic e-mail when a tickets is closed, sending a link to the ticket customer with a ticket-specific created feedback survey link.

Is there already an existing package for this which we can import? Or must be code this against the API?

Cheers,
Timo

2

If you have a survey url link that’s not unique except for e.g. the ticket-number you provide for survey reasons, it would be possible with variables.

Other than that, there’s no way to include survey functionality at the moment.

3

Thanks for the quick help :slight_smile: We’ll check if that is an option with LimeSurvey :slight_smile:

4

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