I would like to see an automatic detection of article visibility for articles of type
So the rule of thumb could be: “if the mail wouldn’t reach the customer, then it should be internal by default”.
For outgoing mails in webclient it would be nice to have the detection directly in webclient UI like in this mockup:
Features need to be usable / useful for everyone.
I think, that many agents have to communicate internally and want to have the communication tracked by zammad and not visible for customers.