Autofill when creating a ticket only takes email address


  • Used Zammad version: 2.2.x
  • Operating system: Ubuntu 16.04 LTS
  • Browser + version: Firefox 57.0.4 (64-Bit)

Expected behavior:

  • There is a user with name “Susanne Mueller” and email address “s.mueller@…”. When I open a new ticket and type “su” in the customer field the system offers Susanne as match.

Actual behavior:

  • User is not found. Instead all users with “su” somewhere in their email address are shown. If I type “s.” then Susanne is found. Obviously the name field is not used for matching, but only the email address field.

Steps to reproduce the behavior:

  • Take steps abough.
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