In Zammad 3.6 I can contain a trigger with the condition ‘email does not contain …’. There I can add only one email. I would like to exclude 2 emails, and this is not possible. When I try to add another condition on email, the email record is disabled.
Please stop using outdated and security prune installations and update to Zammad 4.1 or, even better, just released 5.0.
To your question:
opened 03:19PM - 13 Aug 18 UTC
enhancement
trigger
prioritised by payment
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### Infos:
* Used Zammad version: 2.6.x
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: any
* Ticket-ID: #1031039, #1060690, #1067221, #1072409, #1079103, #1079241, #1079346, #1079468, #1082065, #1080184, #1083072, #1083556, #1083611, #1084691, #1087205, #1090351
### Expected behavior:
* When ever using conditions (e.g. for Overviews or Triggers) it should be possible to use OR condition (e.g. using the same type of statement more than once )
### Actual behavior:
* Zammad only allows AND-Conditions
* It's not possible to use a Statement type more than once per query
This applies at least to the following Zammad-Sections and should be done at all possible places, because the user would not expect the dialoges to be inconsistend:
- Overviews
- Trigger
- Scheduler
- Postmaster filters
- SLAs
- Time Accounting
### Steps to reproduce the behavior:
The following applies to any Zammad-Section mentioned above, I'll use overviews as example
* Create a new overview, giving it a meaningfull name
* As condition, choose "OWNER is specific user AGENT A"
* press + for a new condition part
* try to choose owner, to make the condition match to AGENT B, too
=> won't work - this should be possible.
This Issue is to cover all request too 100%, thus the other issues will be closed and linked below:
#885
#1004
Before you ask:
system
February 2, 2022, 8:12am
3
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