Hi, I dont know why but auto-reply on new tickets doesn’t work anymore. I already degraded the trigger to the minimum, but it still doesn’t send a reply. [image] (also tested with “article last sender” instead of customer") any idea why? i dont even see the trigger after the article, but it’s …

[image] lug-gh: By default new Tickets hat the Group “Nicht zugewiesen” (not assigned), I’ve tested with and without assigning a mail to the group as advised in other tickets. [image.png] (I have only one mail in zammad) E-Mail is required for a group to send trigger based mails. However,…

Auto-Reply on new ticket doesn't work

Technical assistance

MrGeneration November 26, 2019, 7:47pm 12

It technically is possible, however, we do not encourage you to do so.
Anyway, if you still want to do it, please take a look at this thread: