Attachment warning message - Anlage

sseider · July 20, 2022, 1:52pm

Infos:

Used Zammad version: 5.2
Browser + version: Chrome

With the last update to 5.2 there has been a change in the value that is used for the “Attachment Warning” message. Till 5.2 it has been “Anhang” (german), since 5.2 it is also “Anlage” (german).

As we’re working with a huge amount of tickets that contain the word “Anlage” (because this word is more often used as a synonym of “system” or “plant” in germany, this warning-message appears on mostly every ticket - and really causes headache.

I tried to change the behavior by changing the word for “enclosure (EN) - Anlage (DE)” on the translation page, but it seems that the word “Anlage” is hardcoded.

Can you please give me a hint how to remove/change this search-keyword?

olafbuitelaar · July 20, 2022, 2:03pm

i think this is the referring code; zammad/article_new.coffee at f795370e5c9f583d9fd8f485fdf4ff112b082f2a · zammad/zammad · GitHub

sseider · July 20, 2022, 2:37pm

Thanks for the hint, found the line, seems to be hardcoded…

github.com

zammad/zammad/blob/1134404ace87394b32d48a1b07a6a5dd5d8af1db/app/assets/javascripts/app/lib/app_post/utils.coffee#L971


      
          
          # check if attachment is referenced in message
          @checkAttachmentReference: (message) ->
            return false if !message
          
            # remove blockquote from message, check only the unquoted content
            tmp = $('<div>' + message + '</div>')
            tmp.find('blockquote').remove()
            text = tmp.text()
          
            matchwords = [__('Attachment'), __('attachment'), __('Attached'), __('attached'), __('Enclosed'), __('enclosed'), __('Enclosure'), __('enclosure')]
            for word in matchwords
              # en
              attachmentTranslatedRegExp = new RegExp("\\W#{word}\\W", 'i')
              return word if text.match(attachmentTranslatedRegExp)
          
              # user locale
              attachmentTranslated = App.i18n.translateContent(word)
              attachmentTranslatedRegExp = new RegExp("\\W#{attachmentTranslated}\\W", 'i')
              return attachmentTranslated if text.match(attachmentTranslatedRegExp)
            false

Then the question is, how to change it? Or can the “Enclosure” values be removed? I think the “enclosure” is only suitable for english speaking agents / customers. The problem is that this word seems not beeing properly translated to “Anhang”…

olafbuitelaar · July 20, 2022, 2:45pm

maybe a bit hacky, but can’t you just continue the loop when the word is: “Anhang”.
Something like;
if attachmentTranslated.toLowerCase()== “anhang”
continue

system · November 17, 2022, 2:46pm

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