Hi
I have set up an attachment limit in our Workspace account that connects to Zammad and its functioning as it should when a customer emails us directly.
However we also have the portal set up to where customers create their accounts, place tickets, view active and closed tickets.
I would still like to have the option for a customer to add an attachment. But is there a way to configure an attachment size limit for this section?
We had the same question some days ago too… TL;DR: There is no option.
Did you have any look at the linked thread?
I just took a closer look, thank you
Can you clarify this
“I wouldn’t go below a body size of 10 MB, keep in mind that it’s also relevant for the article body itself. Sometimes base64 encoded content might be sent via the body. Going too low will be an issue.”
We wanted to set it to 2MB because we have customers who sent us large log files. With a 2MB max size they’ll still be able to attach screenshots which we’re OK with.
Do you think its ok to set it at 2MB?
As I said in the linked thread:
[…] I wouldn’t go below a body size of 10 MB, keep in mind that it’s also relevant for the article body itself. […]
So technically it might be okay, I wouldn’t do it personally.
Understood, thank you
