Ticket with attachment, created on the web console, should not include the attachment in the email notification sent back to the customer
Actual behavior:
Attachment is included in the notification
Steps to reproduce the behavior:
Create a new ticket through the web chanel, which has a file attached
Check the notification email returned by zammad to the customer
This is a quite big issue for us, as we often deal with large attachments. IIRC 2.7.1 did not behave like this.
Is there a quick fix for this behaviour? otherwise I’ll have to downgrade back to 2.7 or 2.8
What kind of attachment are we talking about? A PDF-File (as example) or inline image?
Also, please provide your trigger configuration, as I’ve never heard of that kind of notification behaviour
I talk about file attachments such as pdf, zip… not inline images.
I think the trigger configuration could lead us in the right direction… We use the following trigger for new tickets (mail or web channel):
I think the source of the issue lies in #{article.body_as_html}, which seems to get treated differently if the ticket was submitted either by email or through the web channel. If submitted by email, the trigger returns only the text (and inline images) from the body, otherwise the attached file is included.
