Attachment for the LIVE Chat Modul

Title:

  1. What is your original issue/pain point you want to solve?
    Better support experience.
  2. Which are one or two concrete situations where this problem hurts the most?
    We want to offer quick support for our clients (hotel and gastronomy).

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3) Why is it not solvable with the Zammad standard?
This function is not there :slight_smile:
4) What is your expectation/what do you want to achieve?
For technical issues at the cash system, the computer, softwareproblems etc… Clients often want to share fast a picture. Mostly the people don´t know a the computer the function “clipboard”. But mostly the people wan´t to have support mobile by phone. And mobile over clipboard, and than paste in to the active chat is to difficult. We want to solve, that clients want to use messenger services like WHATS APP. And for use as support technician, it would be great, to have one tool, and not much different.
If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).

Your Zammad environment:

  • Average concurrent agent count:
  • Average tickets a day:
  • What roles/people are involved:

Anything else which you think is useful to understand your use case:

Thank you and have fun.

Hi @MaximilianZELO. This might be interesting for you.

Hi, do you know, when it will be ready?

It will be part of Zammad 6.3.

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