If you want to use Zammad for member-to-member communication, then you can add your email inbox where you receive the email messages from ebay, as there is no direct integration for the ebay messagesystem.
The sender can add attachments to the message, but only images. Supported are the following file types:
When you receive a message with images added to it, the attachments are not delivered with the email together but only shows a preview images. Once you click the image, you will be redirected to the ebay message system where you can view/download the images.
Zammad filters the HTML code of email messages and this results in the problem that these images are not shown anymore in the message.
Currently the problem is that it is not visible if the message includes images or not. How about a list with trusted sources? So when the source of the external image is on the trusted sources list, images will be downloaded?!
Yes, that workaround works fine and since the images still need to be viewed online in the ebay image service. The only “issue” is that you need to view the raw mail each time, as the standard view in zammad doesn’t show any sign of an attached image. So if you don’t expect an image, you still need to look at the raw email to make sure there isn’t.
eBay announced that they are making some changed to their message service. If that means that they will offer an easy to implement rest api, than that will be the way to go. But so far this is not garanteed.