problem:
It is currently not possible to assign an SLA to several organisations.
for example:
There are many organizations to which 3 defined service levels must be assigned. Each organization has exactly one SLA.
Currently, you have to make the effort by assigning each ticket to a group. An SLA can then be assigned to the group. However, since it is possible to define in advance which organization has which SLA, it would be good to skip this step.