Assignment of several organizations for an SLA

problem:
It is currently not possible to assign an SLA to several organisations.

for example:
There are many organizations to which 3 defined service levels must be assigned. Each organization has exactly one SLA.

Currently, you have to make the effort by assigning each ticket to a group. An SLA can then be assigned to the group. However, since it is possible to define in advance which organization has which SLA, it would be good to skip this step.

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Your favorite helpdesk has been upgraded to reflect the desired functionality :slight_smile: