Assign live chat conversation of 2 different sites to different roles/groups

Hi,

we are using 1 zammad instance with 2 different live chat “themes”. Live chat script A is added to our website A and live chat script B is added to our website B.

We have created an additional group (agents B) and our agents belong to group A or group B.

Is it possible to assign a live chat for website A only to agents of group A and visa verse?

Currently if just one agent has live chat enabled, the live chat option is visible on both websites resulting in customers from website A asking question at an agent of group B, who (in most cases) cannot answer these questions.

Many thanks,
Gijs

Yes and no.
Your agent actually can decide which chat topics are relevant within their chat settings:

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Brilliant. Thanks a lot!
That should help.

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