Assign live chat conversation of 2 different sites to different roles/groups

[ecomsilio]

Hi,

we are using 1 zammad instance with 2 different live chat “themes”. Live chat script A is added to our website A and live chat script B is added to our website B.

We have created an additional group (agents B) and our agents belong to group A or group B.

Is it possible to assign a live chat for website A only to agents of group A and visa verse?

Currently if just one agent has live chat enabled, the live chat option is visible on both websites resulting in customers from website A asking question at an agent of group B, who (in most cases) cannot answer these questions.

Many thanks,
Gijs

[MrGeneration]

Yes and no.
Your agent actually can decide which chat topics are relevant within their chat settings:

[ecomsilio]

Brilliant. Thanks a lot!
That should help.