"-" as sender when triggering mail


  • Used Zammad version: 5.1.x
  • Used Zammad installation type: package
  • Operating system: CentOS7 (Server), Windows 10 (Client)
  • Browser + version: Google Chrome Version 101.0.4951.67 (Official Build) (64-bit)

Expected behavior:

  • When triggering a mail send, the name of the group should appear as the sender name with it’s mail address.

Actual behavior:

  • Instead of appearing the name of the group. Just appears “-”. Tried it with different groups and mails and had the same behavior.

Steps to reproduce the behavior:

  • Configure a new mail / group and a trigger to send a mail for example when a ticket is created for that group.

As you can see in the following screenshot, the name is not displayed in the trigger mail:

Does anyone know where this field is taken from? I think is the group name but I don’t know why it does not appear, any advice would be appreciated.

Best Regards,

This issue is solved.

All this issue was due to this configuration: I had only Agent Name to show up:

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