Arial as default font for emails

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: source
  • Operating system: Ubuntu 22.04
  • Browser + version: Chrome

Expected behavior:

  • Incoming emails formatted as font-type Arial

Actual behavior:

  • Incoming emails are still formatted as font-type Times New Roman

Steps to reproduce the behavior:

Hello zammad professionals,

Unfortunately, emails sent from zammad arrive as a serif font (Times New Roman), although Setting.get(‘html_email_css_font’) => “font-family:Arial, sans-serif; font-size: 12px”. If we look into the source code of Outlook 2016, body {font-family:Arial, sans-serif; font-size: 12px;} is displayed here.

Is there another place where we need to adjust the font? We would like to use Arial as the default font.

Thank you very much,
Andreas

2

Have you ever tried sending the email to another email client?
I recently had to deal with Outlook and formatted text and realized that Outlook with its XML substructure is a bit strange when processing.

Like you, I wanted to have Arial 12 in my email, but Outlook itself used the Outlook default. Via Thunderbolt it was suddenly the desired format.

However, I could not find a solution myself.

3

Hello Anpeter,

With the last version of Zammad 6.3.1-1722948970.e504ff79.bullseye I have finally been able to make use of the font configuration to apply on Outlook emails, before that the changes did not apply to outlook but other mail clients.

You can find how to apply this configuration here, but I think you already looked for it:

https://docs.zammad.org/en/latest/admin/console/hidden-settings.html#change-font-settings-for-outgoing-html-mails

Try updating Zammad version and see if it works for Outlook. I have to say I am also using Outlook 365 and not 2016.

4

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