Are keyboard shortcuts missing for the base user but visible for the admin/operator user?

Technical assistance
1

Infos:

  • Used Zammad version: 6.3
  • Used Zammad installation type: helm charts

Expected behavior:

I would expect to see the ‘Keyboard Shortcuts’ menu item for the base user as well.

Actual behavior:

I only see the ‘Keyboard Shortcuts’ menu item for users with the operator/admin role.

Steps to reproduce the behavior:

  1. Access Zammad with admin user

  2. Click on user icon (bottom left icon) and click on Keyboard Shortcuts

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    image355×626 38.8 KB

  3. Access Zammad with base user

  4. Click on user icon (bottom left icon), but there is no Keyboard Shortcuts

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    image287×509 78.3 KB

2

I think with the next release it should always be visible, we added some improvements in this direction. But normally also in stable admin and agents should already see it.

3

Thank you very much for your reply. Would you be able to provide an estimated date for when the new release will be available?
Many thanks

4

We generealy do not provide ETAs or release dates. It is coming, when it’s ready. :slight_smile: