API tickets search endpoint limited to 10 000 results

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.1

Hello,
I’m trying to get all tickets with an updated_at date superior to a particular timestamp. I use 200 results per page and all works well until reaching page 50 where there is no more results even if there is tickets remaining. I tried with 100 results per page and the same behavior happens at page 100. It seems that the tickets search endpoint has a search result hard limit of 10k tickets. Is it the case ?

Expected behavior:

  • Get more than 10k results from the search tickets API.

Actual behavior:

  • Pagination stop working after 10k results (=50 pages with 200 results per page).

Steps to reproduce the behavior:

  • Call the API with a search query that should return more than 10k results and browse the page.
    Example of query params :

tickets/search?per_page=200&page=51&query=updated_at:>1639898673&order_by=asc&sort_by=updated_at

Thanks in advance for your help.

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