I try to reproduce the example here: Tickets β Zammad documentation
The example has been pasted to postman, body type raw. Group and customer have been changed to valid values. Simple GET requests work fine.
{
"title": "TEST TICKET",
"group": "Juypter Hub",
"customer": "this_mail_exists@ethz.ch",
"article": {
"subject": "TEST SUBJECT",
"body": "I am a message!",
"type": "note",
"internal": false
}
}
Response:
{
"error": "The required value 'group_id' is missing.",
"error_human": "The required value 'group_id' is missing."
}
I replaced group
with group_id
, with the ID I found in a ticket GET request, but without success.
Background
In the end, we want to create tickets as Shared Drafts, mails which should be created unattended by a service, and edited by a team before being sent to the customers.
Infos:
- Used Zammad version: 5.2.3
- Used Zammad installation type: source
- Operating system: RHEL 8.6
- Browser + version: postman