API: How to Create an Email with a Draft Status (i.e. not send yet)

Technical assistance
1

How to create an email with a draft (unsent) status?

Usecase: We are creating an emails using the API but don’t want email to be sent until reviewed by a team member.

What’s a way to achieve this?

  • Used Zammad version: 7.1.1
  • Used Zammad installation type: cloud
2

I guess a shared draft fits your use case best.
There’s even documentation on that topic.

Real “drafts” aside from that are not a thing in Zammad.

3

@MrGeneration That worked as expected. Thank you.

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