We merge a lot of Tickets because different Customers write about the same Error.
Is it possible to answer all participants of a merged ticket at once?
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Hi Dirk,
I don’t think this is possible. Eventually you can use Macros to easily sent the same answer to multiple tickets. You can bulk-apply macros to multiple tickets when you select the tickets in the overview and then drag them to the top of your screen.
Cheers,
Gijs
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