- Used Zammad version: v3.5
- Used Zammad installation source: (source, package, …) package
- Operating system: centos7
- Browser + version: chrome
- an agent open a ticket as a customer shoud have the field group to assign his ticket to another group
- an agent from sales departement open a ticket as a customer and he should assign it to IT departement.
Problem: the agent dont have a field group to choose the IT departement
----> Is their any new documentation?
Steps to reproduce the behavior:
- open a new ticket
- put in the customer field my account name