Alternative Display of Ticket Creation Date

Feature requests Completed Features
1

Feature Request: Alternative Display of Ticket Creation Date

Description:
Currently, in Zammad, the ticket creation time is displayed in a relative format, e.g.:

Ticket#754757 - created 5 days 2 hours ago

This display is not always ideal, especially when checking log entries and needing the exact creation date. In such cases, users must manually calculate when the ticket was actually created.

Proposed Solution:
There should be an option to display the exact creation date. This could be implemented as follows:

  1. Hover Effect: When hovering over the “created X time ago” display, a tooltip shows the exact date and time.
  2. Click to Toggle: Clicking on the relative timestamp switches between relative and absolute time display.
  3. Global Setting: A user setting allowing each user to choose their preferred display format.

Example Display:

  • Default view: Ticket#754757 - created 5 days 2 hours ago
  • After hover/click: Ticket#754757 - created on 26.02.2025 - 11:10

Benefits:

  • Makes it easier to correlate ticket creation times with other timestamps (e.g., in logs).
  • Reduces manual calculations and saves time.
  • Enhances usability by providing flexible display options.

Conclusion:
Implementing this feature would make daily support tasks easier, especially when analyzing time relationships between tickets and other systems.

2

This is a global setting already.
I’ll thus mark thus as “implemented”, it’s been there since at least Zammad 2.x.

Consult the documentation for more.

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