Allow placeholders in custom attributes of triggers

[mroom]

Hi,
is it possible to set the titel from a new ticket, from a costum field from the selected costumer? I don’t find a solution for this problem.

Thx before

[dvanzuijlekom]

Could you please explain a bit more about your specific use-case and why this can’t be solved by either Postmaster filters or Triggers?

[7qubit]

you have to put the variable of your field-name in a trigger like my example in screenshot.

[mroom]

THANKS BOTH

This solution don’t work. At Trigger the system don’t enter variables.

[rolfschmidt]

Be aware that new triggers are broken atm. Fix is on the way. Follow this thread

Trigger condition "created" not longer working

Hi Folks, we’re having trouble with our triggers conditions. They all worked properly since yesterday (when we just changed one string condition). After that they don’t fire at any circumstances. As all affected triggers start with the condition “Action is created”, we’ve set up a test trigger with just that one condition and now see that even that isn’t working. But if we invert the condition, it works. Details see below. Is this a known bug/behaviour or do we miss something? Thank in adv…

Afterwards the trigger of @7qubit should work.

[mroom]

Thanks @rolfschmidt, i have updated but the problem is still the same. The System don’t enter variables at trigger.

[rolfschmidt]

Ah you are right. I also had this wrong in mind. Currently you only can use the placeholders in the subject and body of a trigger action email. Would be a nice enhancement to have placeholders there too tho. sorry

[mroom]

THX @rolfschmidt
Have anybody a other idea to set the title from a ticket by placeholder. Or make a costum field from organisation visibly in Ticket Formular.

[rolfschmidt]

Allow placeholders in trigger perform actions for ticket/custom attributes