Allow agents being customer in other groups they don’t have access to


In february you made an announcement concerning

Could you please give an update on that topic.

Did you get the needed support?
Did you already start development?
Which timeframe do you expect for development?



Well the answers are quick:

  • no
  • no
  • unknown


Bad news!
Maybe not enough communication about it.
I know at least 2 customers that are waiting for this.
And I know two how decided to choose (and pay for) another product because Zammad is missing that feature… :frowning:

Thanks for the Information update
Cheers Gerhard


That’s sad news, but at the moment we can’t change that.
We’re not having enough users willing to pay for those features…