Allow agents being customer in other groups they don’t have access to

In february you made an announcement concerning

Could you please give an update on that topic.

Did you get the needed support?
Did you already start development?
Which timeframe do you expect for development?


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Well the answers are quick:

  • no
  • no
  • unknown

Bad news!
Maybe not enough communication about it.
I know at least 2 customers that are waiting for this.
And I know two how decided to choose (and pay for) another product because Zammad is missing that feature… :frowning:

Thanks for the Information update
Cheers Gerhard

That’s sad news, but at the moment we can’t change that.
We’re not having enough users willing to pay for those features…

Hi, we are interested in this feature. Are there any other plans? How much should the development cost? Are there any other interested parties?

Thanks and regards



thanks for your interest!
Kindly drop a mail to sales [at] zammad [dot] com if you want to help funding this project!

Beside of that I’m sorry, but I can’t provide further information as of now.


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