Allow agents being customer in other groups they don’t have access to

[gwingend]

In february you made an announcement concerning

Feature: Allow agents being customer in other groups they don't have access to

Today I might have rather good news. This post is one of two that gives the community the possibility to support Zammad with a contribution for a new feature. As the titel suggests, we want to implement a new feature that allows agents to be customer in groups they don’t have access to (but might have tickets). The development of this itself is quite expensive, this is why we’d like to split it to smaller amounts to make it more attractive. Basic points Before going all fry, here’s some info…

Could you please give an update on that topic.

Did you get the needed support?
Did you already start development?
Which timeframe do you expect for development?

Thanks
Gerhard

[MrGeneration]

@gwingend

Did you get the needed support?
Did you already start development?
Which timeframe do you expect for development?

Well the answers are quick:

• no
• no
• unknown

[gwingend]

Bad news!
Maybe not enough communication about it.
I know at least 2 customers that are waiting for this.
And I know two how decided to choose (and pay for) another product because Zammad is missing that feature…

Thanks for the Information update
Cheers Gerhard

[MrGeneration]

@gwingend

Maybe not enough communication about it.
I know at least 2 customers that are waiting for this.
And I know two how decided to choose (and pay for) another product because Zammad is missing that feature

That’s sad news, but at the moment we can’t change that.
We’re not having enough users willing to pay for those features…

[philway]

Hi, we are interested in this feature. Are there any other plans? How much should the development cost? Are there any other interested parties?

Thanks and regards

Tim

[MrGeneration]

Hey,

thanks for your interest!
Kindly drop a mail to sales [at] zammad [dot] com if you want to help funding this project!

Beside of that I’m sorry, but I can’t provide further information as of now.

Bests