Allow agent to edit VIP customer informations in tickets


  • Used Zammad version: 6.1
  • Used Zammad installation type: (source, package, docker-compose, …) : package
  • Operating system: Windows
  • Browser + version:

Expected behavior:

  • Agent can edit VIP customer informations in tickets

Actual behavior:

  • Agent can’t edit VIP customer informations in tickets. It’s working fine with normal customer, only an administrator can edit VIP customers.

Steps to reproduce the behavior:

  • From an agent, try to edit VIP customer. No option is available to do so.

Hi @jonathananhs.

I was using a user with Agent role and can edit customers, even VIP ones. You have to be more specific, what’s going on there in your Zammad instance.

Problem is solved.
There was a custom role created and assigned to the VIP customer.
So the customer had two roles : customer and this custom role. As soon as i removed the custom role relationship with the VIP customer, agents were able to edit the VIP customer.