All tickets updated at the same time

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.1
  • Used Zammad installation type: package
  • Operating system: ubuntu 22.04
  • Browser + version: firefox 133.0.3

Expected behavior:

  • for overviews I would like to be able to sort by updated at to see the newest updates

Actual behavior:

sometimes weekly, sometimes every two weeks there is some job that is running and updates all the ticket, so the overview looks like that:

grafik
grafik164×375 1.76 KB

In the log it looks like everything is sleeping during that time:

grafik
grafik1235×225 8.96 KB

Steps to reproduce the behavior:

  • I really cannot tell what has been configured to get this behaviour and I hope you have some additional ideas on where to look into this to check which job updates the tickets. I cannot find any cronjob that’s responsible for this behaviour. There is only a root crontab and no user crontab in the system.
2

I think you have an automation created?
Go to one of these tickets and click on the right top of „ticket“ and gehen „history“. Now you can See which task edited the ticket

3

Thank you, I didn’t know the possibility to check the history of a ticket. However the history shows this:

grafik
grafik674×550 35.6 KB

The last update should be 12.12.2024 10:39, however the overview shows updated at with another timestamp, but last contact with this timestamp:

grafik
grafik536×228 13.2 KB

Is there some other log where I can get the information what happens to change the updated at field?

Regards,
Andreas