- Used Zammad version: latest
- Operating system: Linux VM
Hello Guys, i did an apt-get update and apt-get upgrade today on my zammad server, i have a vm only for zammad. Now i cant Login into my System, basicly its combinded with Windows AD and a Group Policy for the Permissions. I didnt change anything in the settings or in the config just did the update and now, the Website is live but when i try to Login just
Anmeldung fehlgeschlagen. Haben Sie Ihre Anmeldedaten überprüft und den E-Mail-Verifizierungsschritt abgeschlossen?
Also my IMAP was going down today, thats the reason for doing the update.
i also watched the Production.logs:
I, [2021-10-05T10:16:52.249971 #814-5220] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff_worker) status is: sleep
I, [2021-10-05T10:16:52.250319 #814-5220] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2021-10-05T10:17:00.767255 #814-174360] INFO – : execute Channel.fetch (try_count 0)…
I, [2021-10-05T10:17:00.770528 #814-174360] INFO – : fetching imap (webmail.vpnoe.at/helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
E, [2021-10-05T10:17:00.883848 #814-174360] ERROR – : Can’t use Channel::Driver::Imap: #<Net::IMAP::NoResponseError: LOGIN failed.>
E, [2021-10-05T10:17:00.883987 #814-174360] ERROR – : LOGIN failed. (Net::IMAP::NoResponseError)
app/models/channel/driver/imap.rb:129:inblock in fetch' app/models/channel/driver/imap.rb:583:in
timeout’
app/models/channel/driver/imap.rb:125:infetch' app/models/channel.rb:56:in
fetch’
app/models/channel.rb:30:infetch' (eval):1:in
_start_job’
app/models/scheduler.rb:291:ineval' app/models/scheduler.rb:291:in
_start_job’
app/models/scheduler.rb:243:inblock (2 levels) in start_job' app/models/scheduler.rb:241:in
loop’
app/models/scheduler.rb:241:in `block in start_job’
I, [2021-10-05T10:17:00.899973 #814-174360] INFO – : ended Channel.fetch took: 0.142456252 seconds.
I, [2021-10-05T10:17:14.017860 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [31b6eef0-ba06-464f-a4e1-7f33f6bd0aef] from DelayedJob(de>
E, [2021-10-05T10:17:14.105039 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/1?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x00007f9fb9a0add8 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:1,“stats_storable_type”:“User”,“stats_storable_id”:3,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0,“percent”:0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,“total”:>Payload size: 0M
I, [2021-10-05T10:17:14.123343 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [31b6eef0-ba06-464f-a4e1-7f33f6bd0aef] from DelayedJob(de>
I, [2021-10-05T10:17:14.129610 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [9053ba22-cece-4a86-8152-3d56cf6c1cfa] from DelayedJob(de>
E, [2021-10-05T10:17:14.213880 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/3?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x00007f9fc2adca28 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:3,“stats_storable_type”:“User”,“stats_storable_id”:240,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0.0,“percent”:0.0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,"t>Payload size: 0M
I, [2021-10-05T10:17:14.231329 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [9053ba22-cece-4a86-8152-3d56cf6c1cfa] from DelayedJob(de>
I, [2021-10-05T10:17:14.235334 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [2f52a9c2-5a94-4cc8-870b-568f181f1390] from DelayedJob(de>
E, [2021-10-05T10:17:14.317938 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/4?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x00007f9fc08a5e50 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:4,“stats_storable_type”:“User”,“stats_storable_id”:374,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0,“percent”:0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,"total>Payload size: 0M
I, [2021-10-05T10:17:14.336910 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [2f52a9c2-5a94-4cc8-870b-568f181f1390] from DelayedJob(de>
I, [2021-10-05T10:17:14.342557 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [e94b7c31-1d3d-4b18-9d81-72d80ebf21b8] from DelayedJob(de>
E, [2021-10-05T10:17:14.427001 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/6?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x00007f9fb9966bc0 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:6,“stats_storable_type”:“User”,“stats_storable_id”:416,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0.0,“percent”:0.0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,"t>Payload size: 0M
I, [2021-10-05T10:17:14.449666 #814-174200] INFO – : 2021-10-05T10:17:14+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [e94b7c31-1d3d-4b18-9d81-72d80ebf21b8] from DelayedJob(de>
I, [2021-10-05T10:17:30.912296 #814-174360] INFO – : execute Channel.fetch (try_count 0)…
I, [2021-10-05T10:17:30.915087 #814-174360] INFO – : fetching imap (webmail.vpnoe.at/helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
E, [2021-10-05T10:17:31.021100 #814-174360] ERROR – : Can’t use Channel::Driver::Imap: #<Net::IMAP::NoResponseError: LOGIN failed.>
E, [2021-10-05T10:17:31.021315 #814-174360] ERROR – : LOGIN failed. (Net::IMAP::NoResponseError)
app/models/channel/driver/imap.rb:129:inblock in fetch' app/models/channel/driver/imap.rb:583:in
timeout’
app/models/channel/driver/imap.rb:125:infetch' app/models/channel.rb:56:in
fetch’
app/models/channel.rb:30:infetch' (eval):1:in
_start_job’
app/models/scheduler.rb:291:ineval' app/models/scheduler.rb:291:in
_start_job’
app/models/scheduler.rb:243:inblock (2 levels) in start_job' app/models/scheduler.rb:241:in
loop’
app/models/scheduler.rb:241:in `block in start_job’
I, [2021-10-05T10:17:31.038378 #814-174360] INFO – : ended Channel.fetch took: 0.134595533 seconds.
I, [2021-10-05T10:17:40.893390 #814-175500] INFO – : execute Import::OTRS.diff_worker (try_count 0)…
I, [2021-10-05T10:17:40.894004 #814-175500] INFO – : ended Import::OTRS.diff_worker took: 0.008549163 seconds.
I, [2021-10-05T10:17:46.487469 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [95664ff2-e6a9-4213-bd4c-54b8b42ebd5f] from DelayedJob(de>
E, [2021-10-05T10:17:46.569310 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/1?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x00007f9fb982dee8 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:1,“stats_storable_type”:“User”,“stats_storable_id”:3,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0,“percent”:0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,“total”:>Payload size: 0M
I, [2021-10-05T10:17:46.589885 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [95664ff2-e6a9-4213-bd4c-54b8b42ebd5f] from DelayedJob(de>
I, [2021-10-05T10:17:46.593818 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [caabf570-0ef6-4ff0-9727-86cd9b27d025] from DelayedJob(de>
E, [2021-10-05T10:17:46.671721 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/3?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x00007f9fc37cbf68 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:3,“stats_storable_type”:“User”,“stats_storable_id”:240,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0.0,“percent”:0.0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,"t>Payload size: 0M
I, [2021-10-05T10:17:46.688280 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [caabf570-0ef6-4ff0-9727-86cd9b27d025] from DelayedJob(de>
I, [2021-10-05T10:17:46.692554 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [e1a254e8-be82-4215-b392-8157e5474883] from DelayedJob(de>
E, [2021-10-05T10:17:46.778309 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/4?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x000055d496e04aa0 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:4,“stats_storable_type”:“User”,“stats_storable_id”:374,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0,“percent”:0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,"total>Payload size: 0M
I, [2021-10-05T10:17:46.796859 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [e1a254e8-be82-4215-b392-8157e5474883] from DelayedJob(de>
I, [2021-10-05T10:17:46.801069 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [97ae2398-8ddc-407d-997a-a1b5303cdfd6] from DelayedJob(de>
E, [2021-10-05T10:17:46.893722 #814-174200] ERROR – : Unable to process post request to elasticsearch URL ‘http://127.0.0.1:9200/zammad_production_stats_store/_doc/6?pipeline=zammad450163713783’. Elas>Response:
#<UserAgent::Result:0x00007f9fb9a12010 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection refus>Payload:
{“id”:6,“stats_storable_type”:“User”,“stats_storable_id”:416,“key”:“dashboard”,“data”:{“StatsTicketReopen”:{“used_for_average”:0.0,“percent”:0.0,“average_per_agent”:0.0,“state”:“supergood”,“count”:0,"t>Payload size: 0M
I, [2021-10-05T10:17:46.913629 #814-174200] INFO – : 2021-10-05T10:17:46+0000: [Worker(host:zammad01 pid:814)] Job SearchIndexAssociationsJob [97ae2398-8ddc-407d-997a-a1b5303cdfd6] from DelayedJob(de>
I, [2021-10-05T10:17:52.313254 #814-5220] INFO – : Scheduler running…
I, [2021-10-05T10:17:52.328170 #814-5220] INFO – : Running job thread for ‘Check streams for Channel’ (Channel.stream) status is: sleep
I, [2021-10-05T10:17:52.328340 #814-5220] INFO – : Running job thread for ‘Check Channels’ (Channel.fetch) status is: sleep
I, [2021-10-05T10:17:52.328631 #814-5220] INFO – : Running job thread for ‘Import OTRS diff load’ (Import::OTRS.diff_worker) status is: sleep
I, [2021-10-05T10:17:52.328861 #814-5220] INFO – : Running job thread for ‘Process escalation tickets’ (Ticket.process_escalation) status is: sleep
I, [2021-10-05T10:17:52.329073 #814-5220] INFO – : Running job thread for ‘Generate Session data’ (Sessions.jobs) status is: sleep
I, [2021-10-05T10:17:52.330253 #814-5220] INFO – : Running job thread for ‘Execute jobs’ (Job.run) status is: sleep
I, [2021-10-05T10:18:01.049589 #814-174360] INFO – : execute Channel.fetch (try_count 0)…
I, [2021-10-05T10:18:01.052582 #814-174360] INFO – : fetching imap (webmail.vpnoe.at/helpdesk port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
E, [2021-10-05T10:18:01.162835 #814-174360] ERROR – : Can’t use Channel::Driver::Imap: #<Net::IMAP::NoResponseError: LOGIN failed.>
E, [2021-10-05T10:18:01.162975 #814-174360] ERROR – : LOGIN failed. (Net::IMAP::NoResponseError)
app/models/channel/driver/imap.rb:129:inblock in fetch' app/models/channel/driver/imap.rb:583:in
timeout’
app/models/channel/driver/imap.rb:125:infetch' app/models/channel.rb:56:in
fetch’
app/models/channel.rb:30:infetch' (eval):1:in
_start_job’
app/models/scheduler.rb:291:ineval' app/models/scheduler.rb:291:in
_start_job’
app/models/scheduler.rb:243:inblock (2 levels) in start_job' app/models/scheduler.rb:241:in
loop’
app/models/scheduler.rb:241:in `block in start_job’
I, [2021-10-05T10:18:01.179781 #814-174360] INFO – : ended Channel.fetch took: 0.138286919 seconds.