Title: AI Feature - authentication via token
- we use a business AI (based on OpenAI), which does not permit authentication via API key only, but via token authentication / OAuth
- we cannot use the AI feature at all without proper authentication
- there is no option to configure token requests
- i would like to configure my business AI to work with zammad to stay in the narrow regulatory corridor we are permitted
I guess the default authentication method with business AI (by german Telekom) is token based, but most may permit API key also. Unfortunaltely - or fortunately - , our AI provider is not open to lower security standards at all.
At the moment, we are only 4 people using zammad as a pilot group, but with working AI integration, other teams might decide to migrate from their outdated ORTS to zammad as well.
our Zammad environment:
- Average concurrent agent count: 4 at the moment (possibly more than 100)
- Average tickets a day: 20 (multiply…)
- What roles/people are involved: all kind of technicians, service staff, users
Anything else which you think is useful to understand your use case:
no one should be forced to lower their cybersecurity standards just to implement AI. It should be the other way round. Thank you.
Thank you and have fun.