Agent sending mail to multiple people. To: is an agent. First person in CC : also an agent. Automatically the second or third person who is not an agent becomes the Customer,who doesnt even have anything to do with the Ticket

[kjsjai]

Agent sending mail to multiple people. To: is an agent. First person in CC : also an agent. Automatically the second or third person who is not an agent becomes the Customer,who doesnt even have anything to do with the Ticket

[dvanzuijlekom]

Admin => Channels => Email => Settings