- Used Zammad version: 5.4.1
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04 LTS
- Browser + version: chrome/firefox
I got zammad in past too, I remember that it was possible to answer via mail on “Ticket was created” email to give a fast answer to the customer, additional it was assigend to the agent who replied + it was attached at ticket.
This behavior works except the email to the customer.
i want seperate signatures for agent, is there not an easy option to assing it to users instead of groups?
I created a trigger (send email when updated) which works, but then it sends 2 emails if you answer through Zammad Web Ticketsystem with the “answer” button.
I tried with group assignment but you have to switch in ticket to another group, but then every other agent has this option too or with less permissions isnt able to see the tickets assigned to another group
Thanks in advance!