Agent leaving company

It would seem obvious that such a simple question should have an answer in the manual but I couldn’t find one.

What is the recommended process for a leaving agent? Simply deleting him?

Simple as setting the agent to inactive, and removing all permissions should do it.

That’s assuming you’re using local users in Zammad. If you’ve configured SSO the process will be different.

We use SSO and our process is to first re-assign any assigned tickets, then move the agent to a customer.

We then review the customer list associated with our organization once a month. Delete anything we don’t want/need. some we keep for our records as the user is associated with closed tickets.

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