Agent cant see "My tickets"

[MrGeneration]

That’s currently working as designed.
Agents can’t be customers at the same time at the moment.

I’d like to kindly point to this money collection thread…

Feature: Allow agents being customer in other groups they don't have access to

Today I might have rather good news. This post is one of two that gives the community the possibility to support Zammad with a contribution for a new feature. As the titel suggests, we want to implement a new feature that allows agents to be customer in groups they don’t have access to (but might have tickets). The development of this itself is quite expensive, this is why we’d like to split it to smaller amounts to make it more attractive. Basic points Before going all fry, here’s some info…