Agents who open a ticket that is moved to a group to which he has no “overview” privileges do not see their self-created tickets. Rene has four tickets. But I don’t want him to see all tickets of the other group in the overview, only “My tickets”. An agent with a second customer account is not a solution.
I wish you a rain of money and many successes in the implementation… I think this is an indispensable feature. It would be too nice if agents didn’t have problems.