Used Zammad version: 3.1.x
Used Zammad installation source: package
Operating system: CentOS 7
Browser + version: MF 68esr
Everyone can see “My tickets”.
Agents who open a ticket that is moved to a group to which he has no “overview” privileges do not see their self-created tickets. Rene has four tickets. But I don’t want him to see all tickets of the other group in the overview, only “My tickets”. An agent with a second customer account is not a solution.
Have a nice day, Daniel.
That’s currently working as designed.
Agents can’t be customers at the same time at the moment.
I’d like to kindly point to this money collection thread…
Today I might have rather good news.
This post is one of two that gives the community the possibility to support Zammad with a contribution for a new feature.
As the titel suggests, we want to implement a new feature that allows agents to be customer in groups they don’t have access to (but might have tickets). The development of this itself is quite expensive, this is why we’d like to split it to smaller amounts to make it more attractive.
Before going all fry, here’s some info…
I wish you a rain of money and many successes in the implementation… I think this is an indispensable feature. It would be too nice if agents didn’t have problems.
Technically they can still communicate via mail as a workaround if that’s good enough.
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